Refund and Returns Policy

Refund and Returns Policy

Overview

At Bees & Honey, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward refund and returns process to address your concerns.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

1. The item must be unused and in the same condition as when you received it.
2. The item must be in its original packaging, including all labels and accessories.
3. The return request must be initiated within 7 days of receiving the product.

Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods such as honey or other food products.
• Items that have been opened, used, or tampered with.
• Products purchased on sale or as part of a clearance event.

Return Process

1. Initiate a Return: Contact our Customer Support team at [insert email address] with your order number and reason for the return.
2. Prepare the Item: Ensure the item is securely packaged to prevent damage during transit.
3. Ship the Item: Send the package to the return address provided by our Customer Support team. Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refund Process

1. Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria.
2. If approved, we will process your refund to the original payment method within 7 business days.
3. Please allow additional time for the refund to reflect in your account, depending on your bank or payment provider.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 3 days of receiving your order. We will arrange for a replacement or refund at no additional cost to you.

Contact Us

For any questions or assistance with returns, please reach out to our Customer Support team: